Candlemakers-Toolbox
Cancellation and Refund Policy
Candlemakers-Toolbox
1. Subscription Terms
Candlemakers-Toolbox is offered through monthly and yearly subscription plans. By subscribing, you authorize recurring charges at the price and billing interval presented on the Membership page and at checkout. Subscription charges are billed in advance through PayPal and continue until canceled.
2. Cancellation Policy
You may cancel your subscription at any time using the "Cancel Membership" option on your My Account page or on our Cancellation and Refund Policy page, or by contacting customerservice@candlemakers-toolbox.com. You may also cancel the recurring automatic payment through your PayPal account.
After cancellation, your subscription remains active through the end of the current monthly or yearly billing period. You will not be charged for the following billing period.
No prorated refund is issued merely because a monthly or yearly subscription is canceled before the end of the current billing period, except as described in the Refund Policy below.
3. Refund Policy
Monthly Subscriptions
Monthly subscription payments are generally nonrefundable. A refund may be considered when a technical failure caused by Candlemakers-Toolbox materially prevents access to the paid service.
A request based on such a technical failure must be submitted to customerservice@candlemakers-toolbox.com within seven days of the charge and should describe the problem experienced.
Annual Subscriptions
Annual subscription refunds may be considered on a case-by-case basis.
A customer who cancels an annual subscription may request a prorated refund within 30 days of the annual charge. Any approved refund may be reduced by payment-processing fees and the reasonable value of service already provided.
Exceptions
Refunds are not ordinarily issued because of:
- Dissatisfaction with the service
- Failure to use the service
- Changes in personal circumstances
- Failure to cancel before a renewal charge
- Features or results not meeting a user's personal or business expectations
Nothing in this policy limits any non-waivable rights available under applicable law.
Refund Processing
Approved refunds will be submitted to the original payment method through PayPal. Processing times may depend on PayPal and the customer's financial institution. Refunds will generally appear within five to ten business days after approval, but Candlemakers-Toolbox cannot guarantee the processing time of third-party payment providers.
4. Policy Changes
Candlemakers-Toolbox may update this policy from time to time. The revised policy will be posted on this page with an updated effective date. Material changes will not retroactively remove refund rights that applied to a charge before the revised policy became effective, except where permitted by law.
5. Contact
Questions about subscriptions, cancellations, or refunds may be sent to customerservice@candlemakers-toolbox.com.